Shipping Time and Fee
Processing Time
We typically take 1-2 business days to prepare your products before shipping. However, some items may take 7-10 business days to process due to stock availability limitations.
Pre-Sale Items
For items listed for pre-sale, please refer to the shipping date specified on the individual product page.
Shipping Time
Depending on local transportation conditions, customers can expect to receive their packages within 5-7 business days.
In the event of stock shortages or lost packages, we will proactively contact the affected customers to provide updates and resolutions.
This policy aims to provide a reliable and efficient shipping experience while maintaining open communication with our customers in case of any issues.
Shipping Fee
1. Orders with a total purchase amount of $49.99 or more will qualify for free shipping.
2. For orders below the $49.99 threshold, a flat shipping fee of $6.99 per order will be applied, regardless of the weight or number of items in the order.
This policy simplifies the shipping process by applying a consistent fee structure based solely on the total order value rather than on the weight or quantity of individual items.
Delivery
Shipping Services
Orders from North America will be shipped by FedEx and UPS or ePacket depending on the weight and size of the products. For orders from areas such as Alaska, Hawaii, or the central mountainous regions, delivery time will be slightly longer.
Shipping Notice
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
Not Liable for Delays or Rejections
1. Shipping time might be delayed for 1-2 business days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community where the courier has no access.
Order and Logistics Trackin
Notification
After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.
Tracking Your Order
1. Log in to yourHoiv account and check “My Orders”
2. Contact Hoiv Support at ssara@glcapital.io
Tax Information for U.S. Online Purchases
Do I have to pay sales tax on my online purchase?
Yes, depending on your shipping destination, sales tax may be applied to your order. The amount will vary based on state and local tax laws.
How is the sales tax calculated?
Sales tax is calculated based on the shipping address of your order and the tax rate of that location. Rates include both state and local taxes. You will see it on your checkout page.
Which states charge sales tax on online purchases?
All U.S. states, except five, currently charge sales tax on online purchases. The states that do not have statewide sales tax are:
Delaware
Montana
New Hampshire
Oregon
Alaska (local taxes may still apply)
What are the sales tax rates for each state?
Here’s a general guide to state tax rates as of [2024]:
Alabama: 4% (local taxes may add up to 7.5%)
Alaska: No state tax, but local tax may apply (up to 7.5%)
Arizona: 5.6% (local taxes may add up to 5%)
Arkansas: 6.5% (local taxes may add up to 5%)
California: 7.25% (local taxes may add up to 3%)
Colorado: 2.9% (local taxes may add up to 8.3%) Connecticut: 6.35%
Florida: 6% (local taxes may add up to 2.5%)
Georgia: 4% (local taxes may add up to 5%)
Hawaii: 4% (local taxes may add up to 0.5%)
Idaho: 6%
Illinois: 6.25% (local taxes may add up to 4.75%)
Indiana: 7%
Iowa: 6% (local taxes may add up to 1%)
Kansas: 6.5% (local taxes may add up to 4%)
Kentucky: 6%
Louisiana: 4.45% (local taxes may add up to 7%)
Maine: 5.5%
Maryland: 6%
Massachusetts: 6.25%
Michigan: 6%
Minnesota: 6.875% (local taxes may add up to 2%)
Mississippi: 7%
Missouri: 4.225% (local taxes may add up to 6%)
Nebraska: 5.5% (local taxes may add up to 2.5%)
Nevada: 6.85% (local taxes may add up to 1.53%)
New Jersey: 6.625%
New Mexico: 5.125% (local taxes may add up to 3.9375%)
New York: 4% (local taxes may add up to 5%)
North Carolina: 4.75% (local taxes may add up to 2.75%)
North Dakota: 5% (local taxes may add up to 3.5%)
Ohio: 5.75% (local taxes may add up to 2.25%)
Oklahoma: 4.5% (local taxes may add up to 7%)
Pennsylvania: 6% (local taxes may add up to 2%)
Rhode Island: 7%
South Carolina: 6% (local taxes may add up to 3%)
South Dakota: 4.5% (local taxes may add up to 4.5%)
Tennessee: 7% (local taxes may add up to 2.75%)
Texas: 6.25% (local taxes may add up to 2%)
Utah: 4.85% (local taxes may add up to 3.35%)
Vermont: 6%
Virginia: 5.3% (local taxes may add up to 1%)
Washington: 6.5% (local taxes may add up to 4%)
West Virginia: 6% (local taxes may add up to 1%)
Wisconsin: 5% (local taxes may add up to 1.75%)
Wyoming: 4% (local taxes may add up to 2%)
Are there any tax exemptions?
Some states offer tax exemptions for specific categories of goods or services. These exemptions depend on the nature of the product, and certain business purchases may also qualify for exemptions.
Will I be charged additional taxes after checkout?
No, the sales tax is fully calculated and charged at checkout. There will be no additional taxes after the order is completed.
Where can I see the sales tax for my order?
You can see the calculated sales tax during the checkout process, based on your shipping address.